SHIPPING POLICY

Shipping rates are free for delivery above £20

Delivery within the UK takes 3-5 business days

UK rates: £2.50

Delivery within the rest of the world takes 7-10 business days:

EU: £4.50

Rest of the World: £6.50

RETURN POLICY

If an item is defective or damaged please email us at contact@ecohavenstore and we will assist you in refunding or exchanging your product.

The right to return can only be applied within 14 days from the date of purchase with valid proof of purchase.

Returns can only be made from the UK.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Please note, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: contact@ecohavenstore